FAQ

Q1:What is Vernasi? 
Welcome to Vernasi, where we are dedicated to helping you look and feel your best every day. Our mission is to offer top-tier products that blend style, comfort, and performance seamlessly.

Q2: How can I contact Vernasi? 
You can contact us through our Contact Us page, by emailing support@vernasi.com,

Q3: Do you have a physical store?
Currently, Vernasi operates exclusively online to provide you with the best selection and convenience.

Q4: How do I place an order? 
To place an order, simply browse our collections, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q5: What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.

Q6: Do you ship internationally?
 Yes, we ship to many countries worldwide. Please check our Shipping Information page for more details on international shipping options and rates.

Q7: How long will it take to receive my order? 
Orders are typically Shipped within 2-3 business days. Delivery times vary based on your location and the shipping method selected at checkout. You can find estimated delivery times on our Shipping Information page.

Q8: How can I track my order?
 Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our Order Tracking page.

Returns and Exchanges

Q9: What is your return policy? 
We offer a 30-day return policy on all items. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please visit our Returns & Exchanges page for detailed instructions.

Q10: How do I initiate a return or exchange? 
To start a return or exchange, please visit our Returns & Exchanges page and follow the instructions provided. For any assistance, contact our customer service team.

Q11: Are there any items that cannot be returned? 
For hygiene reasons, certain items such as underwear and final sale items cannot be returned. Please check the product description for return eligibility.